Product Manager - Unified Communications & Contact Center

<p><b>Salary: £76,000 - 104,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Proven Product Management experience in UCaaS, CCaaS or cloud communications</li><li>Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP, omni-channel CCaaS</li><li>Understanding of legacy voice systems (PBX, ISDN, PSTN)</li><li>Commercial acumen and experience building pricing models</li><li>Ability to translate technical features into customer value</li><li>Experience with AI-driven CX tools (desirable)</li><li>Knowledge of telecoms compliance (Ofcom, GDPR) (desirable)</li></ul>
<b>Responsibilities:</b>
<ul><li>Own and deliver the UC & CC product roadmap</li><li>Lead product lifecycle from concept to launch</li><li>Define requirements for UCaaS/CCaaS enhancements and integrations</li><li>Manage vendor and partner relationships</li><li>Support sales with training, propositions and competitive insight</li><li>Ensure documentation, SLAs and onboarding processes are up to date</li></ul>
<b>Technologies:</b>
<ul><li>AI</li><li>Cloud</li><li>Support</li><li>Product Manager</li></ul>
<p><b>More:</b></p>
<p>We are an established organization looking for an experienced Product Manager to lead our Unified Communications & Contact Centre product portfolio on a 3-month contract. This fully remote role offers a competitive rate of £450 per day and requires immediate availability. You will play a crucial role in driving product development, managing vendor relationships, and ensuring our products remain competitive and customer-focused.</p>
<p>last updated 8 week of 2026</p>