Technical Project Manager
<p><b>Salary: £55,000 - 65,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Robust experience in technical digital or technology roles, ideally with hands-on involvement in delivering impactful solutions (circa 5 years as a TPM or more)</li><li>Strong familiarity with end-to-end solutions across multiple technology domains, including SaaS platforms, e-commerce ecosystems, ERP systems, CRM systems, and more</li><li>Ability to interpret data, assess impacts of changes, and generate actionable insights</li><li>Strong focus on accuracy and precision in planning and executing change initiatives</li><li>Genuine interest in technology and innovation for enhancing customer experiences</li><li>Skilled in navigating challenges and finding effective solutions</li><li>Comfortable working across diverse teams and functional areas</li><li>Proficient in both written and verbal communication</li><li>Ability to inspire confidence and influence ideas for positive outcomes</li><li>Strong organizational skills, managing multiple priorities and delivering at pace</li><li>Willingness to challenge existing processes and seek better ways of working</li><li>Prioritize the human experience in implementing improvements</li><li>Ability to partner effectively with internal teams and external vendors</li></ul>
<b>Responsibilities:</b>
<ul><li>Own and support customer support platforms ensuring stability, functionality, and continuous improvement</li><li>Collaborate across teams to provide expert support internally and to key service delivery and customer support partners</li><li>Drive innovation and efficiency to streamline processes and maximize the value of new systems</li><li>Take ownership of a portfolio of digital platforms while monitoring broader technology developments</li><li>Build strong partnerships with vendors to deliver on performance goals using clear KPIs</li><li>Lead technology change initiatives, introducing new systems and processes for efficiency</li><li>Work closely with stakeholders across leadership, IT, and business teams to address challenges</li><li>Manage platform issues and incidents, troubleshooting effectively and driving improvements</li><li>Develop and maintain business continuity plans to ensure platform resilience</li><li>Translate business requirements into practical solutions for continuous improvement</li><li>Use collaborative tools like JIRA and Confluence to support teamwork</li></ul>
<b>Technologies:</b>
<ul><li>Confluence</li><li>CRM</li><li>ERP</li><li>Support</li><li>JIRA</li><li>Project Manager</li><li>API</li><li>AWS</li><li>Azure</li><li>Cloud</li><li>Marketing</li><li>Network</li></ul>
<p><b>More:</b></p>
<p>We are excited to welcome a new Technical Project Manager to our dynamic Digital Support Team at Samsung. This pivotal role is essential in managing and optimizing the platforms and technologies that create exceptional customer experiences. We offer a competitive salary of up to £65,000 per annum, alongside a hybrid work structure with three days in our Chertsey office and two days working from home. Our comprehensive benefits include 23 days holiday (rising to 27), a company-matched pension, paid parental leave, and voluntary benefits tailored to your lifestyle. Join us in promoting diversity and inclusion while making a measurable impact in technology and customer experience.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Robust experience in technical digital or technology roles, ideally with hands-on involvement in delivering impactful solutions (circa 5 years as a TPM or more)</li><li>Strong familiarity with end-to-end solutions across multiple technology domains, including SaaS platforms, e-commerce ecosystems, ERP systems, CRM systems, and more</li><li>Ability to interpret data, assess impacts of changes, and generate actionable insights</li><li>Strong focus on accuracy and precision in planning and executing change initiatives</li><li>Genuine interest in technology and innovation for enhancing customer experiences</li><li>Skilled in navigating challenges and finding effective solutions</li><li>Comfortable working across diverse teams and functional areas</li><li>Proficient in both written and verbal communication</li><li>Ability to inspire confidence and influence ideas for positive outcomes</li><li>Strong organizational skills, managing multiple priorities and delivering at pace</li><li>Willingness to challenge existing processes and seek better ways of working</li><li>Prioritize the human experience in implementing improvements</li><li>Ability to partner effectively with internal teams and external vendors</li></ul>
<b>Responsibilities:</b>
<ul><li>Own and support customer support platforms ensuring stability, functionality, and continuous improvement</li><li>Collaborate across teams to provide expert support internally and to key service delivery and customer support partners</li><li>Drive innovation and efficiency to streamline processes and maximize the value of new systems</li><li>Take ownership of a portfolio of digital platforms while monitoring broader technology developments</li><li>Build strong partnerships with vendors to deliver on performance goals using clear KPIs</li><li>Lead technology change initiatives, introducing new systems and processes for efficiency</li><li>Work closely with stakeholders across leadership, IT, and business teams to address challenges</li><li>Manage platform issues and incidents, troubleshooting effectively and driving improvements</li><li>Develop and maintain business continuity plans to ensure platform resilience</li><li>Translate business requirements into practical solutions for continuous improvement</li><li>Use collaborative tools like JIRA and Confluence to support teamwork</li></ul>
<b>Technologies:</b>
<ul><li>Confluence</li><li>CRM</li><li>ERP</li><li>Support</li><li>JIRA</li><li>Project Manager</li><li>API</li><li>AWS</li><li>Azure</li><li>Cloud</li><li>Marketing</li><li>Network</li></ul>
<p><b>More:</b></p>
<p>We are excited to welcome a new Technical Project Manager to our dynamic Digital Support Team at Samsung. This pivotal role is essential in managing and optimizing the platforms and technologies that create exceptional customer experiences. We offer a competitive salary of up to £65,000 per annum, alongside a hybrid work structure with three days in our Chertsey office and two days working from home. Our comprehensive benefits include 23 days holiday (rising to 27), a company-matched pension, paid parental leave, and voluntary benefits tailored to your lifestyle. Join us in promoting diversity and inclusion while making a measurable impact in technology and customer experience.</p>
<p>last updated 8 week of 2026</p>