Helpdesk Technical Support Analyst

<p><b>Salary: £32,000 - 37,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Hold an IT Qualification or degree in a relevant discipline</li><li>At least 2 years of experience in a second line technical support helpdesk role</li><li>Experience with service desk ticketing tools such as Jira or similar</li><li>Extensive experience in Application Support, SQL, Windows operating systems, Databases, and Remote Access Tools</li><li>Fluent in English, both spoken and written</li></ul>
<b>Responsibilities:</b>
<ul><li>Responding to incoming telephone support calls and tickets</li><li>Resolving technical issues or escalating to the development team if required</li><li>Installing and customizing software solutions for customers</li><li>Maintaining supporting records via Jira and closing tickets, updating information as required</li><li>Delivering user training sessions (remotely or on-site)</li><li>Involved in quality assurance tests or bug fixes pre customer release</li><li>Working closely with the internal wider team to ensure customer service and continuous improvement</li></ul>
<b>Technologies:</b>
<ul><li>Support</li><li>JIRA</li><li>SQL</li><li>Windows</li></ul>
<p><b>More:</b></p>
<p>We are FINTEC recruit, supporting the hiring for a Helpdesk role for a Technical Support Analyst. This is a permanent position based in Buckinghamshire, with a salary depending on experience ranging from £32,000 to £37,000 plus a benefits package. This role is primarily office based, working from 09:00 am to 17:30 pm, Monday to Friday, with the potential for hybrid working.</p>
<p>last updated 8 week of 2026</p>