ServiceNow Senior Functional Consultant - Hatfield
<p><b>Salary: £33,000 - 48,000 per year</b></p>
<b>Requirements:</b>
<ul><li>7 years working in a similar Business Analyst / Project Management role</li><li>Minimum of 3 years experience in IT Service Management</li><li>Experience as the lead business analyst and project manager for application development projects in medium to large companies</li><li>Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM</li><li>Knowledge of integration capabilities within ServiceNow</li><li>Administration experience of a ServiceNow instance including delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and solution revisions</li><li>Understanding of Incident Management, Problem Management, Change Management, Release Management, and Configuration Management as it relates to ITIL</li><li>Experience working within Agile/Scrum and Waterfall frameworks</li><li>Familiarity with Systems Development Life Cycle (SDLC) processing, including requirements analysis and systems design</li><li>Ability to write high-quality requirements documents, test plans, project plans, user guides, highlight reports, and release notes</li><li>Proficiency in leading technical teams on functionality development and changes during the development lifecycle</li><li>Capability to perform hands-on application functionality testing prior to user acceptance</li><li>Skills in designing business processes, performing requirements analysis, and conducting workshops</li><li>Excellent communication skills with the ability to drive and influence others</li><li>Strong ownership of both technical and business issues, driving them to resolution</li></ul>
<b>Responsibilities:</b>
<ul><li>Analyze enhancement requests with users and key stakeholders across Computacenter and customer base</li><li>Prioritize requests and collaborate with in-house technical teams and external suppliers to deliver enhancements</li><li>Define requirements, processes, procedures, and reporting for new modules and applications</li><li>Lead workshops to align requirements and solutions across technical and business teams</li><li>Ensure alignment of requirements to industry best practices, maintaining Computacenters competitive edge</li><li>Own the delivery of enhancements, new components, and systems</li><li>Ensure thorough testing of solutions to meet specified functional requirements</li><li>Work within geographically spread Agile teams, writing user stories and performing functional testing</li><li>Create and manage project plans, highlight reports, exceptions reports, and risk & issue logs as needed</li></ul>
<b>Technologies:</b>
<ul><li>CMS</li><li>ITIL</li><li>ITSM</li><li>Project Manager</li><li>ServiceNow</li><li>UX UI Design</li><li>DevOps</li></ul>
<p><b>More:</b></p>
<p>We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter. This is an excellent opportunity to join a thriving team where you will report to the Head of Services Management Systems and have the autonomy to make this role your own. Our team is focused on implementing new functionality, application upgrades, standardization, and process improvements with both technical and business teams. This role is based in Hatfield, UK, and offers hybrid working. We are a committed team that values collaboration and innovation in a dynamic environment.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>7 years working in a similar Business Analyst / Project Management role</li><li>Minimum of 3 years experience in IT Service Management</li><li>Experience as the lead business analyst and project manager for application development projects in medium to large companies</li><li>Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM</li><li>Knowledge of integration capabilities within ServiceNow</li><li>Administration experience of a ServiceNow instance including delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and solution revisions</li><li>Understanding of Incident Management, Problem Management, Change Management, Release Management, and Configuration Management as it relates to ITIL</li><li>Experience working within Agile/Scrum and Waterfall frameworks</li><li>Familiarity with Systems Development Life Cycle (SDLC) processing, including requirements analysis and systems design</li><li>Ability to write high-quality requirements documents, test plans, project plans, user guides, highlight reports, and release notes</li><li>Proficiency in leading technical teams on functionality development and changes during the development lifecycle</li><li>Capability to perform hands-on application functionality testing prior to user acceptance</li><li>Skills in designing business processes, performing requirements analysis, and conducting workshops</li><li>Excellent communication skills with the ability to drive and influence others</li><li>Strong ownership of both technical and business issues, driving them to resolution</li></ul>
<b>Responsibilities:</b>
<ul><li>Analyze enhancement requests with users and key stakeholders across Computacenter and customer base</li><li>Prioritize requests and collaborate with in-house technical teams and external suppliers to deliver enhancements</li><li>Define requirements, processes, procedures, and reporting for new modules and applications</li><li>Lead workshops to align requirements and solutions across technical and business teams</li><li>Ensure alignment of requirements to industry best practices, maintaining Computacenters competitive edge</li><li>Own the delivery of enhancements, new components, and systems</li><li>Ensure thorough testing of solutions to meet specified functional requirements</li><li>Work within geographically spread Agile teams, writing user stories and performing functional testing</li><li>Create and manage project plans, highlight reports, exceptions reports, and risk & issue logs as needed</li></ul>
<b>Technologies:</b>
<ul><li>CMS</li><li>ITIL</li><li>ITSM</li><li>Project Manager</li><li>ServiceNow</li><li>UX UI Design</li><li>DevOps</li></ul>
<p><b>More:</b></p>
<p>We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter. This is an excellent opportunity to join a thriving team where you will report to the Head of Services Management Systems and have the autonomy to make this role your own. Our team is focused on implementing new functionality, application upgrades, standardization, and process improvements with both technical and business teams. This role is based in Hatfield, UK, and offers hybrid working. We are a committed team that values collaboration and innovation in a dynamic environment.</p>
<p>last updated 8 week of 2026</p>