IT Support Analyst (Law Firm)
<p><b>Salary: £40,000 - 40,000 per year</b></p>
<b>Requirements:</b>
<ul><li>We require that you have experience working in a law firm, as this is essential for the role. Additionally, you should possess knowledge of Windows 10 and Microsoft Office 365, an understanding of PC hardware and operating systems, and be aware of using Active Directory. Experience with logging tickets in ITSM call logging software is also necessary.</li></ul>
<b>Responsibilities:</b>
<ul><li>As an IT Service Desk Analyst / 1st/2nd Line Support Analyst, you will report to the Service Desk Manager and receive guidance from Service Desk Specialists and the Senior Service Desk Specialist. You will serve as the primary point of contact within our IT Service Desk, providing a professional and consistent level of technology support to all staff. Your responsibilities will include responding to incoming incidents and requests at the first point of contact, ensuring accurate recording of all incidents and requests in line with our Service Level Agreement, and maintaining updates in both your own ticket queue and the Service Desk ticket queues. It will be crucial to alert Senior Analysts and Managers about recurring incidents and potential issues, keep customers informed and updated, and escalate problems to senior team members and third-party suppliers when necessary.</li></ul>
<b>Technologies:</b>
<ul><li>Active Directory</li><li>Hardware</li><li>Support</li><li>Office 365</li><li>Windows</li></ul>
<p><b>More:</b></p>
<p>This is a fantastic opportunity to join our London-based global law firm on a permanent basis. We value excellent customer service skills and the ability to multi-task and remain calm under pressure. If you are looking for a challenging and rewarding role in IT support, we would love to hear from you.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>We require that you have experience working in a law firm, as this is essential for the role. Additionally, you should possess knowledge of Windows 10 and Microsoft Office 365, an understanding of PC hardware and operating systems, and be aware of using Active Directory. Experience with logging tickets in ITSM call logging software is also necessary.</li></ul>
<b>Responsibilities:</b>
<ul><li>As an IT Service Desk Analyst / 1st/2nd Line Support Analyst, you will report to the Service Desk Manager and receive guidance from Service Desk Specialists and the Senior Service Desk Specialist. You will serve as the primary point of contact within our IT Service Desk, providing a professional and consistent level of technology support to all staff. Your responsibilities will include responding to incoming incidents and requests at the first point of contact, ensuring accurate recording of all incidents and requests in line with our Service Level Agreement, and maintaining updates in both your own ticket queue and the Service Desk ticket queues. It will be crucial to alert Senior Analysts and Managers about recurring incidents and potential issues, keep customers informed and updated, and escalate problems to senior team members and third-party suppliers when necessary.</li></ul>
<b>Technologies:</b>
<ul><li>Active Directory</li><li>Hardware</li><li>Support</li><li>Office 365</li><li>Windows</li></ul>
<p><b>More:</b></p>
<p>This is a fantastic opportunity to join our London-based global law firm on a permanent basis. We value excellent customer service skills and the ability to multi-task and remain calm under pressure. If you are looking for a challenging and rewarding role in IT support, we would love to hear from you.</p>
<p>last updated 8 week of 2026</p>