IT Service Desk Analyst
<p><b>Salary: £43,500 - 66,500 per year</b></p>
<b>Requirements:</b>
<ul><li>5+ years' experience in a busy IT Service Desk or similar support role</li><li>Strong troubleshooting skills with Windows 11 and Office 365</li><li>Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice)</li><li>Clear, professional communication and strong customer care focus</li><li>Ability to manage competing priorities in a fast-paced environment</li><li>ITIL knowledge and experience working to SLAs</li><li>Nice to have: Experience in the financial services sector, familiarity with vulnerability management tools (e.g., Qualys), knowledge of remote support tools and collaboration platforms, experience with Power Apps and automating service processes</li></ul>
<b>Responsibilities:</b>
<ul><li>Log, prioritise, and resolve technical issues and requests</li><li>Deliver excellent customer service across multiple channels</li><li>Escalate and manage major incidents appropriately</li><li>Support change and problem management processes</li><li>Assist with projects and improve internal tools like Power Apps</li><li>Maintain accurate documentation and asset records</li><li>Participate in shift patterns, including some weekend/on-call work</li></ul>
<b>Technologies:</b>
<ul><li>Active Directory</li><li>Support</li><li>ITIL</li><li>Office 365</li><li>Security</li><li>Windows</li></ul>
<p><b>More:</b></p>
<p>We’re seeking a skilled, customer-focused IT Service Desk Analyst to join our busy support team within a well-established financial services company. In this role, you’ll provide 1st line technical support and occasionally 2nd and 3rd line support for our internal teams and partners. <br><br>You’ll be part of the Business Technology Services team, which provides technology and change support across governance, technical operations, cyber security, and more. Our team supports UK and European operations, ensuring our technology helps and protects the business.<br><br>We offer a competitive salary with an excellent benefits package, including hybrid working (2 days in office / 3 days remote), generous pension contributions and bonus scheme, car scheme for employees and family, private medical cover, wellbeing support, an onsite gym, 25+ days holiday plus volunteering leave, flexible working, and extensive training opportunities.<br><br>Please note that we will only respond to shortlisted applicants. If you do not hear from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept our Privacy and GDPR Policy, which can be found on our website, giving us consent to contact you.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>5+ years' experience in a busy IT Service Desk or similar support role</li><li>Strong troubleshooting skills with Windows 11 and Office 365</li><li>Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice)</li><li>Clear, professional communication and strong customer care focus</li><li>Ability to manage competing priorities in a fast-paced environment</li><li>ITIL knowledge and experience working to SLAs</li><li>Nice to have: Experience in the financial services sector, familiarity with vulnerability management tools (e.g., Qualys), knowledge of remote support tools and collaboration platforms, experience with Power Apps and automating service processes</li></ul>
<b>Responsibilities:</b>
<ul><li>Log, prioritise, and resolve technical issues and requests</li><li>Deliver excellent customer service across multiple channels</li><li>Escalate and manage major incidents appropriately</li><li>Support change and problem management processes</li><li>Assist with projects and improve internal tools like Power Apps</li><li>Maintain accurate documentation and asset records</li><li>Participate in shift patterns, including some weekend/on-call work</li></ul>
<b>Technologies:</b>
<ul><li>Active Directory</li><li>Support</li><li>ITIL</li><li>Office 365</li><li>Security</li><li>Windows</li></ul>
<p><b>More:</b></p>
<p>We’re seeking a skilled, customer-focused IT Service Desk Analyst to join our busy support team within a well-established financial services company. In this role, you’ll provide 1st line technical support and occasionally 2nd and 3rd line support for our internal teams and partners. <br><br>You’ll be part of the Business Technology Services team, which provides technology and change support across governance, technical operations, cyber security, and more. Our team supports UK and European operations, ensuring our technology helps and protects the business.<br><br>We offer a competitive salary with an excellent benefits package, including hybrid working (2 days in office / 3 days remote), generous pension contributions and bonus scheme, car scheme for employees and family, private medical cover, wellbeing support, an onsite gym, 25+ days holiday plus volunteering leave, flexible working, and extensive training opportunities.<br><br>Please note that we will only respond to shortlisted applicants. If you do not hear from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept our Privacy and GDPR Policy, which can be found on our website, giving us consent to contact you.</p>
<p>last updated 8 week of 2026</p>