ICT Business Support Analyst
<p><b>Salary: £14,610 - 19,710 per year</b></p>
<b>Requirements:</b>
<ul><li>Experience in logging, monitoring, and resolving service desk calls within agreed service levels.</li><li>Ability to provide first line and second line support to a user base.</li><li>Proficiency in installing, configuring, and testing hardware and software components.</li><li>Willingness to work flexibly, including remote home-working and office working on a rota basis.</li><li>Familiarity with undertaking routine operational tasks, such as completing and monitoring data backups and restores.</li><li>Strong communication skills for liaising with users, support services, and third-party suppliers.</li><li>Availability to participate in the IT emergency standby/on-call rota, with remuneration in accordance with the council's agreed Standby policy.</li><li>Experience working within an ITIL service management framework.</li></ul>
<b>Responsibilities:</b>
<ul><li>I log, monitor, and resolve service desk calls, ensuring they are addressed within agreed service levels.</li><li>I provide first line and second line support to the council's user base.</li><li>I install, configure, and test hardware and software components.</li><li>I work in an agile and flexible manner, balancing remote and office work as required.</li><li>I carry out routine operational tasks, including data backups and restores.</li><li>I liaise effectively with users, support services, and third-party suppliers.</li><li>I participate in the IT emergency standby/on-call rota as needed.</li></ul>
<b>Technologies:</b>
<ul><li>Hardware</li><li>Support</li><li>ITIL</li><li>ICT</li></ul>
<p><b>More:</b></p>
<p>This role allows me to view the service through the eyes of the customer, making suggestions for improvement wherever I see fit. I am committed to performing my duties efficiently and effectively while constantly challenging my own performance for improvement.<br><br>As part of the team, I help build pride, passion, and a positive reputation for the organization. I am involved in the Council’s appraisal scheme and take part in training and development opportunities as identified for my role. I prioritize high standards of health and safety in line with council policy, ensuring the well-being of myself and my colleagues. I also actively promote the Council's Equality and Diversity Policy to ensure non-discriminatory service provision and employment practices.<br><br>Additionally, I am prepared to undertake any reasonable tasks as required by my line manager, including assisting in the event of a civil emergency.<br><br>This is a fantastic opportunity to join an established organization that offers potential long-term contracts. If you believe this role aligns with your skills and capabilities, I encourage you to apply immediately.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Experience in logging, monitoring, and resolving service desk calls within agreed service levels.</li><li>Ability to provide first line and second line support to a user base.</li><li>Proficiency in installing, configuring, and testing hardware and software components.</li><li>Willingness to work flexibly, including remote home-working and office working on a rota basis.</li><li>Familiarity with undertaking routine operational tasks, such as completing and monitoring data backups and restores.</li><li>Strong communication skills for liaising with users, support services, and third-party suppliers.</li><li>Availability to participate in the IT emergency standby/on-call rota, with remuneration in accordance with the council's agreed Standby policy.</li><li>Experience working within an ITIL service management framework.</li></ul>
<b>Responsibilities:</b>
<ul><li>I log, monitor, and resolve service desk calls, ensuring they are addressed within agreed service levels.</li><li>I provide first line and second line support to the council's user base.</li><li>I install, configure, and test hardware and software components.</li><li>I work in an agile and flexible manner, balancing remote and office work as required.</li><li>I carry out routine operational tasks, including data backups and restores.</li><li>I liaise effectively with users, support services, and third-party suppliers.</li><li>I participate in the IT emergency standby/on-call rota as needed.</li></ul>
<b>Technologies:</b>
<ul><li>Hardware</li><li>Support</li><li>ITIL</li><li>ICT</li></ul>
<p><b>More:</b></p>
<p>This role allows me to view the service through the eyes of the customer, making suggestions for improvement wherever I see fit. I am committed to performing my duties efficiently and effectively while constantly challenging my own performance for improvement.<br><br>As part of the team, I help build pride, passion, and a positive reputation for the organization. I am involved in the Council’s appraisal scheme and take part in training and development opportunities as identified for my role. I prioritize high standards of health and safety in line with council policy, ensuring the well-being of myself and my colleagues. I also actively promote the Council's Equality and Diversity Policy to ensure non-discriminatory service provision and employment practices.<br><br>Additionally, I am prepared to undertake any reasonable tasks as required by my line manager, including assisting in the event of a civil emergency.<br><br>This is a fantastic opportunity to join an established organization that offers potential long-term contracts. If you believe this role aligns with your skills and capabilities, I encourage you to apply immediately.</p>
<p>last updated 8 week of 2026</p>